ITIL Foundation Workshop

(INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY)

Dates: 15th & 16th Mar 08

Hurry Register Today...!

Information Technology Infrastructure Library (ITIL) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency).  This best practice guideline defines the processes for an effective IT Service Management.

 

IT Service Management provides effective and efficient process driven management of the quality of IT services

 

The Best practice was published first as the BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. Along with the best practices some management control component was added to make it a ITIL driven standard for the Organisations to perform effectively.

 

Who should attend?

  • All Project Leads and Project Managers who have been part of the Outsourced IT environment

  • Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment.

  • All team members of the IT Service provisioning organisation who manages the back end activities within IT, especially Banks IT service provider

  • IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance.

  • Members who are aiming to be ITIL certified (for the foundation certification).

 

Workshop Objective

The objective is to help the participants understand the ITIL Best practices and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN.

The participant will be able to understand the,

  • Strategic IT Service Management concepts

  • Operations IT Operational Management practices

  • Best ways of defining and deploying the ITSM practices in any organisation

  • Link between the best practices and the current methodology practiced in the work environment.

 

Principal Faculty: Swarnalatha Ramesh

A total of 16 years of experience ranging from Development, Implementation, Project Management, Quality Management and handling critical run-away projects in the Banking Domain. She has worked as Project Manager, Project Leader, Systems Analyst with various companies like CITIL, iGate, Vysya Bank involved in Infrastructure and Service Management. She has conducted training on ITIL / ITSL for team members and corporate.

 

Certifications

ITIL Service Manager’s Certified, December 2006

ITIL Foundation Certified, April 2006.

Certified Project Management Professional (PMP), December 1999

 

Educational Background:
M.C.A, B.Sc, from Madras University, University Rank Holder
 

Training delivered

Has conducted training on ITIL and ITSM for internal project teams at Vysya Bank and iGate Software.

 

For any clarifications, Please contact

 Mr. Chinmaya Patil

 M: +91 98860-77575

 T: +91 80 41533451

 E: chinmaya@knowledgeworksindia.com

 W: www.knowledgeworksindia.com

 Course Content:

Day 1

• Introduction to ITIL
• Service Desk & Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Quiz
 

Day 2

• Introduction to Service Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Financial Management
• Quiz

Mock exam can be taken up at the end of the session.
 

Venue:

M/s KnowledgeWorks IT Consulting Pvt Ltd.,

197, E-5, 2nd Floor, 8th 'B' Main,

27th Cross, Jayanagar 3rd Block,

Bangalore - 560011

Route Map: Click Here  

 

Dates:  Sat 15th Mar 08

              Sun 16th Mar 08

 

Time:   9:30am to 5:30pm

 

About ITIL Foundation Certification:

Participants after completion of the 2 days workshop can take the ITIL Foundation Certification by registering with the
Pro-metric Testing Center by paying approx Rs.7000=00 towards the certification process. This fees is over and above the workshop charges and has to be directly paid to the Testing centers.

 

Course Fees :

Rs. 13,499=00 per participant

( includes Lunch, Tea /Coffee and Service Tax of 12.36%. )

**For Terms & Conditions Click Here

 

REGISTRATION:

Please confirm your seats by emailing to chinmaya@knowledgeworksindia.com. We would confirm the registrations by mail. Download the Registration Form and send us back duly filled with payment.

 

M/s KnowledgeWorks IT Consulting Pvt. Ltd.,
197, 2nd Floor, 8th 'B' Main,

27th Cross, Jayanagar 3rd Block,

Bangalore - 560011

KnowledgeWorks Events

 To know more about other seminars ( Proposal Preparation, SCM, RM, Design Patterns, MOSS 2007, PMP, CMMI, Regression Testing, Perl, .Net Programming, Software Estimation Project Control, etc),  

Please Click Here