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ITILv3 Foundation Workshop (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY) Dates: 18th, 19th and 20th July 08 (2.5 days) Hurry! Register Today. |
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Information Technology Infrastructure Library (ITILv3) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency). This best practice guideline defines the processes for an effective IT Service Management.
IT Service Management provides effective and efficient process driven management of the quality of IT services
The Best practice was published first as the BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. Along with the best practices some management control component was added to make it a ITIL driven standard for the Organisations to perform effectively.
Who should attend? • All Project Leads and Project Managers who are part of the Outsourced IT environment • Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment. • All team members of the IT Service provisioning organisation who manages the back end activities within IT, • IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance. • Members who are aiming to be ITIL certified (for the foundation certification).
Workshop Objective The objective is to help the participants understand the ITIL Best practices and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN. The participant will be able to understand the, • Strategic IT Service Management concepts • Operations IT Operational Management practices • Best ways of defining and deploying the ITSM practices in any organisation • Link between the best practices and the current methodology practiced in the work environment. Principal Faculty: Swarnalatha RameshA total of 16 years of experience ranging from Development, Implementation, Project Management, Quality Management and handling critical run-away projects in the Banking Domain. She has worked as Project Manager, Project Leader, Systems Analyst with various companies like CITIL, iGate, Vysya Bank involved in Infrastructure and Service Management. She has conducted training on ITIL / ITSM for team members and corporate.
Certifications ITIL Service Manager’s Certified, December 2006 ITIL Foundation Certified, April 2006. Certified Project Management Professional (PMP), December 1999
Educational
Background: Training delivered The trainer has delivered corporate workshops for Tesco, Syentis, Sasken, iGate, ING Vysya, etc. Companies who have nominated for our Public Workshops include Philips, OnMobile, Akzonobel, Sonata, Dell, Genpact, Integral, Raffles, Ingersol, DTDC, SAP, Celstream, V2Soft to name a few. For any clarifications, Please contact Mr. Chinmaya Patil M: +91 98860-77575 T: +91 80 41533451 |
Course Content:
1. Service Strategy (SS) ((Business
Perspective book of V2) 7. Mock exams
For
More Details Venue: KnowledgeWorks IT Consulting Pvt. Ltd., 197, E-5, 2nd Floor, 8th 'B' Main, 27th Cross, Jayanagar 3rd Block, Bangalore - 560011
Dates: Fri 18th, Sat 19th & Sun 20th July 08
Duration: 2.5 days
About ITIL Foundation Certification:
Participants after completion of the 2 days
workshop can take the ITIL Foundation Certification by registering with
the
Course Fees : Rs. 13,500.00 + 12.36% Service Tax for per participant
**For Terms & Conditions Click Here
REGISTRATION: Please confirm your seats by emailing to chinmaya@knowledgeworksindia.com. We would confirm the registrations by mail. Download the Registration Form and send us back duly filled with payment.
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