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ITILv3 Foundation Workshop (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY) Dates: Sat 19th & Sun 20th June 2010(2 days) at Bangalore Dates: Sat 26th & Sun 27th June 2010(2 days) at Hyderabad Special Promotional Offer (Limited Period) |
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Information Technology Infrastructure Library (ITILv3) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency). This best practice guideline defines the processes for an effective IT Service Management.
IT Service Management provides effective and efficient process driven management of the quality of IT services
The Best practice was published first as a standard BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. These are for the organizations to be certified for ITIL compliance. Along with the best practices some management control component was added to make it a ITIL driven standard for the Organisations to perform effectively. |
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Who should attend? • All Project Leads and Project Managers who are part of the Outsourced IT environment • Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment. • All team members of the IT Service provisioning organisation who manages the back end activities within IT, • IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance. • Members who are aiming to be ITIL certified (for the foundation certification).
Workshop Objective The objective is to help the participants understand the ITIL Best practices in line with the EXIN requirement and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN. The participant will be able to understand the, • Strategic IT Service Management concepts • Operations IT Operational Management practices • Best ways of defining and deploying the ITSM practices in any organisation • Link between the best practices and the current methodology practiced in the work environment. |
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Course Content: 1. Service Strategy (SS) 2. Service Design (SD) 3. Service Transition (ST) 4. Service Operation (SO) 5. Continual Service Improvement (CSI) 6. ITIL® Qualification scheme – a discussion 7. Mock exams |
About ITILv3 Foundation Certification: Participants after completion of the 2 days workshop can take the ITILv3 Foundation Certification by registering with the Pro-metric Testing Center by paying approx (US $ 165.00) towards the certification process. This fees is over and above the workshop charges and has to be directly paid to the Testing centers. |
Principal Faculty: Swarnalatha RameshA total of 16 years of experience ranging from Development, Implementation, Project Management, Quality Management and handling critical run-away projects in the Banking Domain. She has worked as Project Manager, Project Leader, Systems Analyst with various companies like CITIL, iGATE, Vysya Bank involved in Infrastructure and Service Management. She has conducted training on ITIL / ITSM for team members and corporate.
Certifications ITIL Service Manager’s Certified, December 2006 ITIL Foundation Certified, April 2006. Certified Project Management Professional (PMP), December 1999
Educational Background: M.C.A, B.Sc, from Madras University, University Rank Holder
Training delivered The trainer has delivered corporate workshops for Tesco, Syentis, Sasken, iGate, ING Vysya, Oracle Financial Services (formerly iFlex) ( 2 batches ), ThirdWave Consulting, Mumbai / Chennai, Tenth Planet (1 batch ) etc. Companies who have nominated for our Public Workshops include Philips, OnMobile, Akzonobel, Sonata, Dell, Genpact, Integral, Raffles, Ingersoll, DTDC, SAP, Celstream, V2Soft, SAP Verisign, Wipro, HP, IBM, Fidelity, ANZ, Bangalore International Airport Ltd. (BIAL) to name a few. |
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BANGALORE REGISTRATION: |
HYDERABAD REGISTRATION: |
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Course Fees :
Regular Fees: Rs.12,000=00 plus
10.3% Service Tax,
Discounts: (Below discounts can't be clubbed) 1) Early Bird Discounts: Confirm with advance payment (Rs.10,500=00 + 10.3% Service Tax) by 15th June 2010.
2) Group Discount: Confirm with advance payment (Rs.10,500=00 + 10.3% Service Tax) by 15th June 2010. for 3 or more participants
Subject to availability of seats. Terms & Conditions Registration is first come first serve basis.
Venue Details: M/s KnowledgeWorks IT Consulting Pvt. Ltd., 197, E-5, 2nd Floor, 8th 'B' Main, 27th Cross, Jayanagar 3rd Block, Bangalore - 560011 Route Map: Click Here
Dates: Sat 19th & Sun 20th June 2010 at Bangalore Time: 9:00 am to 6:30 pm
Bangalore REGISTRATION: Confirm your seats by emailing to events@knowledgeworksindia.com. Download the Registration Form and send us back duly filled with payment.
For any clarifications, Please contact: Mrs. Jayashree Sharma M: +91 9901133600 T: +91 80 41533451 |
Course Fees :
Regular Fees: Rs.12,000=00 plus
10.3% Service Tax,
Discounts: (Below discounts can't be clubbed) 1) Early Bird Discounts: Confirm with advance payment (Rs.10,500=00 + 10.3% Service Tax) by 17th June 2010.
2) Group Discount: Confirm with advance payment (Rs.10,500=00 + 10.3% Service Tax) by 17th June 2010 for 3 or more participants
Subject to availability of seats. Terms & Conditions Registration is first come first serve basis.
Venue Details:
Best Western
Amrutha Castle
Opposite Secretariat
Dates: Sat 26th & Sun 27th June 2010 at Hyderabad Time: 9:00 am to 6:30 pm
Hyderabad REGISTRATION:
Confirm your seats
by emailing to
mahesh@knowledgeworksindia.com. Download the
Registration Form and send us back duly filled with
payment.
For any clarifications, Please contact:
Mr. Mahesh Pore
M: +91 9552528622 |
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Testimonials:
1. Examples &
scenarios were explained with real life examples. Vijaya Kumar R, SG
Software |
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If you wish not to receive email updates about our workshops in future, please send us a mail to workshop@knowledgeworksindia.com with the word 'UNSUBSCRIBE' in subject. |
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